2:30 - 3:25 PM ET
Patient outreach has historically been a challenging and resource heavy activity. Azara Patient Outreach (APO) helps ease the burden of manual outreach methods by introducing automated text messaging programs that identify patients using DRVS visit and care gap data. Many practices have payer contracts that include significant incentives to see each patient/member annually.
Missouri Primary Care Association identified APO as a way to efficiently reach patients to increase the number of health plan members with visits at their practices. Then, with the onset of the pandemic, they pivoted to their strategy to utilize APO at the start of the COVID-19 pandemic to connect with their patients and let them know what services were available. One of the Missouri practices, Affinia Healthcare will share their experience and success using APO.
Elsewhere in New York, Cornerstone Family Healthcare has also used APO extensively, but in a different incentive environment. They too will discuss the impacts they saw following implementation of APO, along with improvement of their workflows, and results.
Leslie Lake, CPHQ, CHCEF, SSGBC, PM-LPC
Director of Quality
Director of Value Based Care
Missouri Primary Care Association
Roselle Delos Santos-Little, RN, PCMH-CEC
Director of Quality Improvement
Cornerstone Family Healthcare
Director of Client Success