As 2018 comes to a close, I wanted to take a moment to reflect on the past year. What a special year it has been! From a geographical standpoint, the Azara team has visited DRVS users, prospects and partners across nearly every state in the Union, including multiple visits to the two states furthest away from Boston, Alaska and Hawaii. Our team is not just traversing the US; we are fully engaged and working with clients in 27 of those states plus the District of Columbia.
Needless to say, 2018 was extremely exciting for us. Our team grew significantly and our client base blossomed to more than 300 health centers spread across 5,500+ sites. DRVS has played a role in a variety of national, state and local programs as well as in the dozens of grants that our customers regularly win. Of all these accomplishments, I most enjoy watching our clients deliver the meaningful (and quantifiable) results that improve care and lower costs across a wide range of domains.
In early May, over 225 DRVS users traveled from as far across the nation to join us at the second Annual Azara DRVS User Conference here in Boston. By holding out until May, we were able to give all our visitors a taste of springtime in Boston. It was exciting to put faces to names and voices and watch our staff interact with our clients and partners. The agenda was packed full and we were fortunate to have a number of outstanding guest presenters. We also introduced a one-day pre-conference workshop to give our clients the opportunity to gain more hands-on training. The workshop filled up within two weeks. I also enjoyed watching our clients meet and learn from each other. I continue to be overwhelmed and humbled by the enthusiasm and passion of our clients. We are planning for 350+ people to join us May 21-23 here in Boston. Registration is open https://azarahealthcare.com/annual-conference-2019/, don’t wait until it’s too late.
In May of 2018, Azara was awarded its HITRUST compliance certificate. HITRUST Certified verifies that Azara has set up and maintains the Common Security Framework (CSF) which combines nationally and internationally accepted standards including ISO, NIST, PCI and HIPAA to ensure a comprehensive set of baseline security controls. While this was a critical milestone for us, the responsible stewardship of your patient data is of utmost importance and we will continue to invest in the people, process, technology and programs necessary to keep your data safe. In May, Azara DRVS also achieved NCQA Pre-validated status.
This year, we also significantly increased the capabilities of DRVS. With many of our clients preparing to enter into Value-based contracts, the integration of payer data was a priority as we continued to roll out new and additional reports for tracking enrollment & attribution, total medical expense, risk stratification, as well as enabling better reconciliation of care gaps between clinical and claims data. It is clear that our clients are moving down this path quickly and we saw a meaningful increase in the number of clients with access to enrollment and claims data from their managed care plans.
In 2018, Azara expanded its role as the “data hub” in a variety of areas. We successfully connected to four additional Health Information Exchanges (HIE) bringing to eight the number of HIE’s from whom we are now receiving hospital admit/discharge/transfer information for patients of our FQHC clients. We also took on a much more prominent role in the provision of clinical data to 3rd parties on behalf of our clients, enabling DRVS users to leverage the curated clinical data within DRVS. These 3rd parties included managed care companies, Accountable Care Organizations (ACO’s) and Performing Provider Systems (PPS).
In late 2017, we introduced controlled substances reporting in an effort to give our clients better tools to set up and manage the programs necessary to combat the opioid epidemic. Throughout 2018, we have continued to enhance this module as a large number of health centers have chosen to adopt this important DRVS enhancement. This year also saw the adoption of the PRAPARE model for collecting Social Determinants of Health (SDOH) and we have been working hard to map all of this new data into DRVS and provide reports and dashboards to allow users to distill the information into actionable tasks.
While many of the additions to DRVS are new reports or enhancements to things like filters, the most visible update in 2018 was the introduction of a new customizable dashboard. We have already seen many clients gravitate to building their own dashboards and we are excited about the possibilities that this unlocks.