Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible resolving these issues through SQL mapping changes. You will be involved in Support for all customers and unique product offerings. Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve team's technical abilities
Act as escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Qualifications and Education Requirements
Bachelor of Science in technical, science, or business field and be proficient and comfortable working in a technical environment preferred.
A minimum of 1 year customer service experience supporting and/or implementing a SaaS product
Candidate must have database and SQL skills
Candidate should have some healthcare industry processes/knowledge
Knowledge, Skills, and/or Abilities
Excellent oral and written communication skills
Comfortable with fast paced work environment and adjustment of priorities based on multiple stakeholders
Experience with a customer service ticketing system, preferably Jira
Azara offers a full suite of medical plans, 401(k) plan, 10 company holidays, 4 weeks of paid vacation time and other benefits in addition to a competitive salary. If you are interested in applying for any of the Azara career opportunities, please send a cover letter and resume to careers@azarahealthcare.com.
