You will have the opportunity to investigate and resolve escalated, complex customer support issues, taking ownership of solutions through SQL mapping enhancements. In this role, you’ll support a diverse customer base and work across unique product offerings, gaining broad exposure and deep expertise.
Azara Healthcare offers a dynamic, fast-paced, and highly collaborative environment, and we are seeking a motivated individual who is eager to grow and make an impact with our team.
• Utilize SQL skills to resolve customer issues and improve the team's technical abilities
• Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
• Educate customers on appropriate data entry workflows
• Serve as a key resource for product, logic, and client knowledge
• Provide dedicated specialized support for high profile clients
• Represent management in crucial internal meetings
• Additional responsibilities not specified here that may be needed
• Bachelor’s degree in Computer Science or Data Analytics strongly preferred.
• Advanced database and SQL skills are essential, such as modifying and creating complex SQL queries
• Candidate must be proficient and comfortable working in a technical environment
• Candidate should have at least 2-years of customer service experience, interacting directly with clients
• Excellent oral and written communication skills
• Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
• Healthcare industry processes experience, including EHR knowledge
• Experience supporting and/or implementing a SaaS product preferred
• Experience with a customer service ticketing system, preferably Jira
Azara offers a full suite of medical plans, 401(k) plan, 11 company holidays, 4 weeks of paid vacation and other benefits.
The salary range for this role is $80,000 to $110,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of the of Azara Healthcare’s compensation framework and philosophy.
If you are interested in applying for any of the Azara career opportunities, please send a cover letter and resume to careers@azarahealthcare.com.
