- I’m new to DRVS, how can I best use it to support my role?
- I have a new program at my practice, how can I use DRVS to support tracking and managing the patients involved?
- What’s the best way to use the Patient Visit Planning report to satisfy my medical assistants, providers, and leadership team?
- How can I roll out data-driven goals across my network?
These (and many more) are questions the Azara Clinical Transformation and Product Adoption Services team fields on a daily basis as we guide Azara clients in their use of Azara tools to meet organizational goals. The Clinical Transformation team supports the usage and adoption of DRVS, Azara Care Connect (ACC), Azara Patient Outreach (APO), and Azara’s value-based care tools which include Azara Cost and Utilization (ACU)—though this blog will focus mostly on our work to support DRVS. CT (as the Clinical Transformation team is known) is composed of 10 talented team members (including myself!) dedicated to helping DRVS users make data-driven decisions to meet quality, operational, and organizational targets. We fill our days training users on functionality, features, and facets of DRVS, consulting on custom projects and strategic initiatives, developing materials to support continued learning, advocating for our clients both internally and externally, and guiding our clients on how they can turn data into action.
One of the most important roles of the CT team (and one that often fills up most of our calendars) is training new and existing users on how to use and operationalize DRVS. All new Azara practices receive more than 13 hours with a member of the CT team as part of the adoption series—which includes functional and custom training, organizational road mapping, and roll-out strategizing. These tailored training hours are designed to help clients meet their unique goals related to data in DRVS. You will learn the basics and, more importantly, discuss how to apply tools to current workflows or identify new workflows based on unique goals. While 13 hours may seem like a lot, the time flies as we prepare customers to begin their DRVS journey in full force, like baby chicks jumping from the nest and soaring to new heights.
After initial training and adoption, users are never far from assistance, whether it is your designated Client Success Manager to support account questions, the Azara Support team to dive into data questions, or the CT-managed Help section which provides resources for continued success. For those more inclined to a do-it-yourself approach, the Help section has more than 250 pages dedicated to supporting users wanting to know more about DRVS. There are resources tailored for both new and advanced users, resources on specific functionality (User Guides if you like it written, Quick Tip Clips if you prefer videos), and resources for putting data into practice—including Playbooks for specific roles and programs, quality measure workflow templates, and Change Packages for quality measure improvement. The CT team also regularly hosts webinars for Azara users that enable attendees to learn skills, features, and functionality related to Azara tools, as well as learn how peers across the country use these tools at their organizations. Can’t attend a specific webinar? Don’t worry, all webinars are recorded and available in the Help section a few days after they occur.
The Clinical Transformation team at the DRVS User Celebration during the 2023 Annual User Conference.
I love being a part of the CT team because of our wealth and breadth of expertise. Combined, the team represents more than 20 years of Azara experience and more than 60 years of healthcare experience from fields such as nursing, pharmaceuticals, social work, quality improvement, population health, client relations and support, and consulting. In a recent report focused on Population Health Management solutions, Azara was called out for “delivering the X-factor” in customer success by fostering strong partnership with hands-on approach to product optimization. The CT team uses our shared skills and knowledge to help guide clients to meet their goals—which includes working with Azara’s implementation, support product and engineering teams to provide ideas and feedback we hear from our clients that would help maximize their use of data.
In a recent report focused on Population Health Management solutions, Azara was called out for “delivering the X-factor” in customer success by fostering strong partnership with hands-on approach to product optimization.
The changing healthcare environment can be difficult to navigate, even for the most experienced organization or savvy individual. The Clinical Transformation team partners with networks (CINs, IPAs, ACOs and HCCNs) and primary care associations to help navigate the use of DRVS across their practices to attain goals and achieve success on the journey to value-based care. Finally, CT collaborates with organizations such as the American Medical Association, the American Lung Association, the National Association for Community Health Centers, and others to bring guidance and tools to Azara users based on industry best practices.
While the CT team has grown significantly over the last few years, we still operate with the same principles and ideals that we set out with from the very beginning. Our team founder, Heather Budd, passed away in 2021, but her spirit lives on in the passion, dedication, and creativity this team exhibits every day. Heather had an outsized impact on each person she spoke to and each client she worked with, and her legacy is felt in the work our team does.
Experience the Clinical Transformation difference for yourself by heading to our Help section, attending one of our frequent webinars, checking out segments from LuAnn Kimker, SVP of Clinical Transformation and Emily Holzman, Director of Clinical Transformation in Azara’s Data on a Mission video series, or reaching out to your Client Success Manager for training opportunities.